Please note that our shipping process is organized in batches on predetermined dates. We collect orders over a period of 10 days, after which all orders are shipped together on a specified shipping date. This date is clearly indicated on our website and marks the start of shipping for the current batch.
Important:
Bank transfer payments usually take 6 to 7 business days to process. Therefore, to ensure your order ships with the current batch, please submit your order and complete payment within the first 3 days after the batch opens. This allows us enough time to verify payment and prepare your shipment.
If payment is delayed and not confirmed in time, your order will automatically be deferred to the next batch. You will receive a notification in your account informing you of this change.
For more details, please refer to our FAQ section.
Payment Terms:
Full payment is required before the product ships.
We accept payments via bank transfer and cryptocurrencies. Bank transfers take up to 7 business days to process, while cryptocurrency payments are typically processed within an hour.
All prices are listed in US dollars (USD).
If you request a refund in cryptocurrency, the refund amount will be calculated according to the current USD exchange rate at the time of refund.
Shipping Costs:
Shipping fees will be calculated automatically based on your shipping address at the time of placing your order.
Shipping costs are not included in the retail price displayed on the product page.
Product images are for reference only; the final shipped version may vary slightly.
Our products are manufactured in Japan.
Shipments are scheduled on a first-paid, first-ship basis based on the order in which full payment is received.
Our products are shipped as computer accessories and are tax-free for customs purposes.
Orders of up to 4 devices typically do not incur customs fees; however, larger orders may be subject to customs duties depending on your country’s regulations.
Shipping is carried out via DHL, UPS, Courier, or WAE.
The estimated delivery time is 5 to 7 business days from the shipment date.
Once your order is shipped, you will receive a tracking code via your account and email.
You can monitor your order status in your account under the “Orders” section with the following statuses:
Awaiting Payment: Payment not yet confirmed.
Paid: Payment has been received.
Processing: Order is being prepared, tested, and packaged.
Shipping: Shipment is with the carrier.
Completed: Order successfully delivered.
We provide a 365-day warranty starting from the shipping date.
Warranty applies only to the original purchaser who bought the product directly from Canaan Avalon.
Any modification or alteration of the device’s functions will void the warranty.
If the product arrives damaged, we will replace it and cover the shipping costs to your country.
All our products are designed for easy setup and operation.
A printed setup guide is included with each product, along with a downloadable PDF guide available in your personal account under the “Downloads” section.
The “Downloads” section also contains all necessary drivers, software, and firmware updates.
Our motto: Making mining easy.
Our technical support is highly organized and responsive to ensure dedicated assistance.
Support is provided based on your device’s serial number.
To request support, visit the technical support section on our website, enter your device’s serial number and the email registered with us.
After registration, you will have access to all our online support services.
Support hours: Monday to Friday, 9 AM to 6 PM (your local time). Support may be unavailable on public holidays.
To register your device for technical support:
Log in to your personal account on our website.
Go to the Technical Support section.
Enter your device’s serial number and the email address linked to your account.
Submit the information to complete registration.
Once registered, you can access online support services with your serial number.
We regularly release product updates and tools to improve performance and address any issues.
All updates and necessary files are available in the Downloads section of your account.
Please keep your device updated to ensure optimal performance.
Visit our FAQ section to find answers to common questions.
If you can’t find your answer, contact us directly via the support page for personalized assistance.
