Contact Canaan Avalon
Contact our sales, hosting, order, and technical-support teams.
What can we help you with?
Select a topic below. Your request will be routed to the appropriate department.
Send a message
Your inquiry will be routed to our Orders & Payments team.
Official contact information
Direct lines and physical headquarters
24/7 on-call duty engineers for hosted mining facilities
Official channels only
Canaan Avalon staff will never contact you first through Telegram, Discord, or WhatsApp to request cryptocurrency transfers, passwords, recovery phrases, or private keys. Always verify communication originates directly from @canaan-avalon.org.
Get an answer faster
Self-service tools and instant resources available 24/7 without waiting.
Track Your Order
Check real-time dispatch, tracking numbers, customs clearance, and courier status.
Track shipment →Customer Support Center
Submit priority RMA tickets, download official firmware, and consult diagnostic manuals.
Open support →Customer FAQ
Answers to 40 common hardware, warranty, mining pool, and payment questions.
View all FAQs →Check Warranty
Verify factory warranty expiration dates and service coverage by machine serial number.
Verify serial →Need immediate self-service help?
Access our knowledge base, diagnostic guides, or check your live shipment tracking without waiting.