OFFICIAL CUSTOMER CARE

How can we help?

Documentation, order tracking, and technical support.

Verified resources • Device-linked support • Global customer care

Support Categories

Product & Technical Support

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Orders & Shipping

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Warranty & After-Sales

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Quick actions

View all support topics
Track an Order
Check Warranty
Product Manuals
Firmware Downloads
Open Serial Support
Repair Request

Start a support request

Tell us what you need help with and we'll get you to the right team.

1

Choose request type

Select the category that best matches your issue.

2

Identify order/device

Provide your order number or device serial number.

3

Describe the issue

Share the details and add files (optional).

Never send wallet recovery phrases, private keys or passwords.

Get help faster

Have this information ready before you contact us.

  • Your order number (e.g. CANAANAVALON123456)
  • The billing email used for your order
  • Your device model (e.g. Canaan Avalon A1346, A1466, or S21)
  • The device serial number (if applicable)
  • For technical cases: firmware version, logs, screenshots and power conditions (optional)

Self-service resources

Find answers, policies and tools anytime.

Frequently Asked Questions

Browse common questions

Shipping Calculator

Estimate shipping

Order Policy

Payment, orders and cancellations

Learn more

Hosting & Cloud Terms

Service terms and payouts

Warranty Policy

Coverage and claim process

Contact Us

Other inquiries and support

What happens next?

Here's what to expect after you submit a request.

1

Request received

We'll confirm your request via email.

2

Identity/order matched

We'll verify your order or device information.

3

Technical review

Our team investigates and prepares a solution.

4

Resolution or next step

We'll provide next steps via email.

Typical first response within 1 business day

Response times may vary based on issue complexity and workload.

Important – Equipment Safety

If you notice smoke, a burning smell, liquid ingress or any electrical danger, stop using the equipment immediately. Disconnect power only if it is safe to do so, and contact our support team for further guidance.

Still not sure where to start?

Our customer care team is here to help you get to the right place.

Contact Customer Care